Meet the Team

Say hello to the Timpson Group family

Our leadership teams are all here to help the colleagues in our shops offer great service. The Timpson Group is built on great people and personalities, so let’s introduce you to some of our friendly faces…

Board Members

Sir John Timpson


John started as a shoe shop assistant in the Altrincham branch in 1960 and 63 years later is still very actively involved, visiting over 800 shops a year as the Company Chairman.

John, prompted by his late wife, Alex, led a management buyout in 1983 and, after selling the shoe shop division in 1987, created a separate Timpson Shoe Repair company which became the basis of today’s multi-service chain. Before handing over the day-to-day management to James, John developed his Upside Down Management way of doing business and wrote a library of both technical and management guide books that set out the principles the company continues to follow.

James Timpson OBE

Chief Executive

“As the business is run upside-down, my role is to help everyone do their job in a way they feel is right for them by giving them the support they need across the Group to get things done.

Fun fact: My first record was 99 Red Balloons by Nena.”

Stephen Robertson

Non-Executive Director

Stephen has been a Timpson non-executive director since 2010. He has spent most of his working life in retailing, including key roles at B&Q and Screwfix, before becoming Director General of the British Retail Consortium, a role in which he represented the views of UK’s biggest retailers to government. Stephen keeps his Timpson knowledge up to date by fitting several shop visits every month into his busy schedule as a board member of several other companies.

Paresh Majithia

Finance Director

“I help John and James look after and grow the cash whilst protecting and enhancing the unique Timpson culture.

Claim to fame: I had a good chat with Leonardo DiCaprio at the UK premiere of The Beach.”

Sarah Dunning OBE

Non-Executive Director

Sarah is the second generation leader of her family business, best known for its motorway service areas, Tebay Services on the M6 in Cumbria and Gloucester services on the M5. Tebay is run with kindness at heart, and also, like Timpson, treats every colleague as part of the family.


Gouy Hamilton-Fisher

Director Colleagues & Support

“I ensure all our colleagues at every level of the business are supported to give their best.

When I’m not working, I’m the official taxi driver and cash point for my dear wife and daughter.”

Sue Burden

Max Spielmann Retail Director

“My role is to help everyone be the best they can be, and to ensure the culture is continually nurtured in the Max business.

Claim to fame: I was airlifted from a cliff top on Anglesey in 2011. It could have been Prince William… but a very cute RAF rescue team anyway.”

Ann Simpson

Snappy Snaps Retail Director

“I’m responsible for driving growth and profitability for all areas of the Snappy Snaps Group and working locally with the area team that support our franchise partners helping them achieve greater profitability.

When I’m not working, I’m making things, chairs, art, and love a bit of upcycling.”

Tricia Davis

Director Property Director

“I head up a team of great colleagues who handle lease renewals, rent reviews and acquisitions for all our brands.

Fun Fact: The first record I bought was Twist and Shout by The Beatles.”

Paul Churchill

Director of IT

“My job is to keep the IT simple, cyber secure and fully supporting the business goals.

Claim to fame: I once appeared on the children’s TV show Grange Hill.”

Neil Makinson

Online Director

“I look after all the Timpson Group websites, apps and e-commerce activities.”

Brent Sabey

Retail Director

“I’m responsible for the day to day running of the Johnsons and Jeeves dry cleaning businesses. I help colleagues embrace our culture and nurture future superstars.

When not working I love spending time with my 4 grandchildren.”

Sid Hubbard

Retail Director

Will Lankston

Timpson Direct Managing Director

Kevin Dore

Regional Director

“I’m responsible for supporting 370 Timpson shops stretching over 8 area from Catterick Garrison down to Yeovil, Holyhead to Scarborough, I also oversee the Timpson Warehouse, Phone repairs and Timpson Photo. When I’m not working I have a keen interest in cycling with my wife and two children, Brazilian jiu jitsu, films, music and gym.

When I’m not working I have a keen interest in mixed martial arts. 25 years ago I was a black belt in Shotokan and have just taken up Brazilian Jiu Jitsu.”

Chris Arthur

Regional Director

Janet Leighton

Director of Happiness


Andy Pringle

Head of Commercial Finance

“My role is to support the Board with acquisitions and investment decisions. My team is also responsible for the Group’s treasury management and scrutinising profitability.

Fun Fact: I once missed 2 penalties in the same penalty shootout.”

James Jackson

Operations Manager

“I help our dry cleaning shops run smoothly with a team of fantastic engineers, and support the Area Teams with any problems that they have. 

Fun fact: I have a doctorate in the history of tropical medicine!”

Lisa Kennedy

Regional Manager

“I have worked the best 26 years for Max and love helping our area teams and colleagues. I started as a Summer Temp in Bootle branch and was a Manager within a year.

I managed various branches throughout the years, being a cluster Manager and then Area Manager and most recently Regional Manager. My role is to support the area teams and looking for new ideas to help build Max.

I am married to Ian and have 2 beautiful children Kelsey & Kyle. I love spending quality time with my family and making precious memories on our holidays.”

Jodie Allen

Commercial Finance Manager

“I support the Board and Leadership teams to look at new opportunities and investment decisions. In addition, our team looks at business performance and provides ad hoc analysis.

Fun Fact: I am the Timpson Olympics hula-hooping champion!”

Brad Dempsey

Commercial Accountant

Rachael Myers

Max Regional Manager

“I joined the business in 1988 working as a colleague in Bradford for Hemsworth’s Photo finishers before the Klick buyout in 1992.

I now support 5 Area managers covering North to Hexham down to the Southern shores of Brighton along with Alex Rawlinson & our nationwide team of Jura engineers.

I love a giggle, Beef & onion crisps & an odd glass of Rose.”

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